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Hospitality Supervisor

  • Job Location

    Twitter

  • Start date

    Immediate

  • Duration

    Permanent

  • Job Benefits

    A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!




Description

In the Restaurant Manager’s absence takes responsibility for the restaurant and ensuring an efficient and stylish service is provided in line with the CH&CO brand. Involved in developing house sales, and able to understand and manage in accordance with finance and budget requirements. This role will be 37.5 hours per week, Monday to Friday, with an hourly salary of £11.50 + great benefits!

Key responsibilities and accountabilities Food and Service Development
• Coordinate the entire operation of the restaurant during scheduled shifts.
• Meet and greet customers and be a presence in the restaurant.
• Oversee the table booking system to ensure maximum use of tables.
• Advise customers on menu, describing food choices and food style and making suggestions for wine choice.
 • Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
• Check stock levels and order supplies.
• Assist in any area of the restaurant when circumstances dictate. Relationship Management and
Customer Service
• Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
 • Actively gain customer feedback and to use the information to improve the food and service offering.
• Work with the Restaurant Manager to ensure the restaurant achieves financial targets.
• Understand and interpret the relevant financial control systems.
• Prepare any necessary reports at the end of each week outlining staff control, food control and sales. Managing/Developing a Team
• Organise and supervise the shifts of waiting and cleaning staff.
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.

Requirements

Requirements

A flair for quality customer service

Previous hospitality experience desirable but not essential

A love of food & a desire to know more

Experience in a restaurant or similar environment preferred

Strong communication skills

A friendly attitude towards colleagues and customers

About us

WHAT MAKES US GREAT
 
Gather & Gather is the UK’s fastest growing catering company, with over 270 sites in the UK, Ireland, Norway and Germany. We provide a range of services including staff restaurants, café
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Copyright ©2006 - 2024. 247 Media Ltd.