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Restaurant Manager

  • Job Location

    The Restaurant, Osterley

  • Start date

    Immediate start

  • Duration

    Permanent

  • Job Benefits

    A generous package, fantastic benefits and hundreds of discounts from high street shops and supermarkets to holidays and home insurance!




Description

 Job Purpose
Overall responsibility for the restaurant and ensuring an efficient and profitable service is provided whilst maintaining the reputation and service ethos of CH&CO. Involved in developing house sales, and able to understand and manage in accordance with finance and budget requirements. Responsible for ensuring the service is delivered in line with the client requirements and the CH&CO brand. Working 40 hours a week, on an annual salary of £35,000.
Key responsibilities and accountabilities
Food and Service Development
• Coordinate the entire operation of the restaurant during scheduled shifts.
• Meet and greet customers and be a presence in the restaurant.
• Oversee the table booking system to ensure maximum use of tables.
• Advise customers on menu, describing food choices and food style and making suggestions for wine choice and up selling where appropriate.
• Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
• Assist in any area of the restaurant when circumstances dictate.
Relationship Management and Customer Service
• Develop and sustain good working relationships with the client at the relevant site.
• Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
• Actively gain customer feedback and to use the information to improve the food and service offering.
• Working with the Operations Director to ensure the restaurant achieves the financial targets agreed with the client in line with the budget, taking overall responsibility for the business performance of the restaurant.
• Understand and interpret the relevant financial control systems and use the information to measure performance and to achieve all financial targets working with the Operations Director where necessary.
• Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
• Prepare, produce and present a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the restaurant and outlining any necessary action that has been taken.
 Managing/Developing a Team
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide effective day-to-day performance management to all Front of House staff at the restaurant.
• Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.
• Provide feedback to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
 Health & Safety
• To keep up to date with all COSHH and HACCP procedures and methods.
• Ensure that all employees adhere to the uniform standards
• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
 

Requirements

Level 2 Manage & Operate
Competency Framework

About us

WHAT MAKES US GREAT
 
Gather & Gather is the UK’s fastest growing catering company, with over 270 sites in the UK, Ireland, Norway and Germany. We provide a range of services including staff restaurants, café
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Copyright ©2006 - 2024. 247 Media Ltd.