Main Responsibilities
Operational
§ Ensure your team deliver an unforgettable holiday experience to parents and children
§ Ensure standards, ratios and conditions of registration are maintained at all times
§ Maintain up-to-date records for all children
§ Implement health and safety policies, ensure fully operational on a daily basis
§ Audit, evaluate and manage risk ensuring any remedial action is taken immediately
§ Establish high standards of organisation and co-ordination within your department
§ Action and monitor any parents’ child-related issues
§ Build and support a strong relationship with the Hotel Manager
§ Ensure nutritional needs of children are met
§ Assist in the development of childcare standards, procedures and information systems
§ Evaluate childcare quality in each department, identify and address areas for development
§ Coordinate all childcare evening services
Communication
§ Actively promote the childcare department to all guests, ensuring parents and guardians are well informed about the department, its services and facilities
§ Encourage good communication links between all other departments
§ Establish, develop and maintain professional working relationships with all department managers, local staff and external companies
Personnel
§ Manage staff reviews, appraisals and any disciplinary or grievances matters
§ Develop a training plan, evaluate training undertaken by your team
§ Ensure all new staff follow an induction programme, are mentored and trained
§ Ensure your team are trained, motivated, appraised and developed in a positive and effective manner
§ Support and supervise all staff with their day-to-day duties
§ Monitor staffing levels and liaise with the Hotel Manager
Financial
§ Manage care, maintenance and security of equipment and toys
§ Monitor and control department costs
§ Inventory checks
Abilities and Skills
§ Present a ‘can do’ attitude
§ Team skills
§ Confident, assertive self-motivator, show initiative
§ Flexible approach
§ Customer orientated
§ Organised, be pro-active, a good planner
§ Effective leadership skills
§ Decisiveness
§ Articulate
§ Staff development
§ Patient and sympathetic by nature An affinity with children
Essential Requirements
§ CACHE, NNEB, City & Guilds, BTEC National Diplomas or equivalent qualification to level 3
§ At least 2 years’ experience in a childcare environment
§ Excellent communication and administration skills
§ Ability to use initiative, plan, organise and prioritise work load
§ Experience in Nursery Management
§ Experience with a wide variety of ages
§ Current First Aid Certificate
§ Fluent in English
§ Enhanced disclosure required through the ‘Disclosure and Barring Service (DBS)
§ UK/EU Passport holder
§ UK National Insurance Number
§ UK Bank Account